Shipping and Returns
If you require any assistance with ordering please contact us by email at email@example.com or phone at 042 4260 035
DELIVERY AND PAYMENT
All orders over $100 or more qualify for free standard Australia wide shipping.
A flat rate shipping fee of $8.95 applies to all orders under $100 to all Australian customers.
Additional postage costs may apply to remote areas of Australia and also to very heavy or bulky items.
Additional postage costs may apply if the calculated postage exceeds $30 to any place within Australia, and is subject to our discretion.
You will be advised by telephone or email if this is the case with an option to pay the additional postage or cancel your order and be issued a full refund.
Yes, we do have Express postage. If you require your item urgently we are happy to help you receive them quicker by sending them by Australia Post Express Post, anyhow this cannot be guaranteed if delivery is to a different state. Please contact us at firstname.lastname@example.org prior to an order. Prices will vary depending on the location, size and weight of your items.
Express Post charges are highly variable so we will invoice you separately for the additional amount.
Express post orders placed before 12:00pm (ACDT) will arrive within 1 business day following order placement, excluding public holidays only for postcodes within Australia. Express postage sent to postcodes outside of the country or for different states will take longer than 1 business day to arrive.
We dispatch all orders within 24 hours of receipt of payment excluding weekends and public holidays. Delivery time vary depending on your location.
Estimated days for delivery are shown in the table below. Delivery timeframes are estimated only and in peak demand times such as Christmas, extreme weather events delivery may take a little longer. To avoid disappointment caused by high volume demands on Australia Post, we suggest you place your order early. Please understand that any delays once shipped are out of our control. All your orders can be tracked through your tracking number via Australian post. Your tracking number will be provided to you after your order is placed through e-mail.
TRANSIT TIME (following dispatch)
2 – 3 business days
Victoria (areas outside Melbourne metro)
3 – 5 business days
New South Wales
4 – 6 business days
4 – 6 business days
4 – 6 business days
4 – 6 business days
4 – 7 business days
6 – 10 business days
4 – 10 business days
10-25 business days
TRACK THE ORDER
Once we proceed and send your order, you will receive a tracking number via email. Then you can track the delivery status of your order at the Australia Post website.
DELIVERY TO PO BOX ADDRESS
We do deliver to PO Box address.
WRONG DELIVERY ADDRESS
Please contact us at email@example.com as soon as possible. If your parcel has not yet been dispatched we can change the address. If the parcel is dispatched please contact the Australian post and ask for advice. You will need to quote the tracking number that was sent to you in your delivery confirmation mail. If the carrier is unable to locate the order let us know. We will lodge an enquiry for you. If the parcel is accepted at the incorrect address Classic Gifts Australia or Australian post will not provide a refund or compensation for the lost item.
Yes, we do. Delivery rate applies. The customer will be informed about the delivery rates through e-mail or telephone.
MULTIPLE ORDERS TO DIFFERENT ADDRESSES
Please place separate orders online or contact Classic Gifts Australia during business hours to ask for advice regarding the order.
NOT AT HOME AT THE TIME OF DELIVERY
If no one is at home at the time of delivery, the parcel will be taken back to the nearest local post office for safety. Requesting the carrier to leave the parcel without signature will be at your own risk. In that event, if the parcel is misplaced or stolen Classic Gifts Australia will not provide an indemnity.
RECEIVED AN INCORRECT/DEFECTIVE ITEM
We are more concerned while we pack your orders. We apologies in advance for any inconvenience caused if we deliver incorrect items. Please contact us within 24 hours of receiving the merchandise to inform us and we will arrange to provide the correct item rapidly.
Please contact us at firstname.lastname@example.org for details of how to return your item for a replacement or refund. Please note that we are unable to refund items that have small variations in colour and pattern. We are unable to accept returns on items after 2 business days. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unused in order for exchange or refund to take place. We will arrange a way to pick up the item or provide a postage-paid label for a defective item. For a replacement of an item to another product or change of mind orders, we will not provide a postage fee. The customer should pay for the postage and change the item.
All the items are completely prior checked and dispatched from Classic Gifts Australia. Anyhow, if you receive a defective item please contact us at email@example.com immediately with your Name, description of the damaged item and image of the item received in its box and a copy of your proof of purchase within 24 hours. If a product is deemed to be faulty, you may choose to have the item replaced (subject to stock being available) or you will be given a full refund. If we request that the item needs to be returned to us, we will give you instructions to ensure it is returned in good condition. The return postage costs for any faulty item will also be refunded.
SALE AND CLEARANCE STOCK
Unfortunately, We do not offer returns or exchanges on sale or clearance items for change of mind.
We request you to return items to us by registered mail. Items need to be re-packaged in a way that will assure they are not damaged in transit. Postage costs will be paid by Classic Gifts Australia if the items are deemed to be faulty. Customers should pay for the postage for change of mind orders. All returns are credited back in the same way in which the original purchase was made. If you wish to contact us on further information regarding the returns feel free to email us at firstname.lastname@example.org
We accept Visa, MasterCard and PayPal