Need help? Our team is always ready!
Before contacting us, please refer to our FAQ section, as we may have already answered your question.
For all customer or product enquiries, Still can’t find what you need? please don’t
hesitate to get in touch. We will do our very best to help answer your questions!
ABN: 62 453 085 159
9.00a.m to 4.00p.m
Frequently Asked Questions
All orders over $125 or more qualify for free standard Australia wide shipping.
Free delivery doesn’t apply for Express Shipping.
A flat rate shipping fee of $8.95 applies to all orders under $124 to all Australian customers.
Yes, We do have an express post service. Please refer to Shipping and returns for more details.
Yes, we do ship internationally. Please refer to shipping and returns for more details.
We accept Visa, MasterCard, PayPal, GooglePay, ApplePay and ShopPay.
Please be absolutely certain that we consider all the information you share with us totally private and confidential. On any occasion, we will not share, rent or sell your personal information without your consent. In order to process credit card orders online, we will also need information including your billing address, shipping address, telephone number, credit card number, and expiration date.
Please note that we do not keep your credit card details online nor we do not save the credit card details on our website under any circumstance, and these details are therefore protected from any breach of security.
Shipping information is only used for internal purposes to enhance the customer shopping experience and is not shared with any outside parties.
Yes, all the products listed on our website are in stock. Hardly sometimes an inventory error may occur. In that case, we will contact you as soon as possible and refund or change the order if the item is in stock as you prefer.
Classic Gifts Australia is an e-retail store. Unfortunately, we do not offer a pick-up service.
No, you can make a purchase without creating an account.
We will send you an email straight after your order has been accepted by us, you will receive a dispatch email as soon as the item is ready and on its way to you with a tracking number of your order.
Unfortunately, we are unable to cancel or change an order once it has been shipped.
Each item will come wrapped in paper as well as bubble wrap if need to be protected or if the item is fragile.
Depending on the number of items, your order will arrive either in a box or as a parcel.
Yes, phone orders should be placed during business hours. Please e-mail or text and confirm your delivery address after your order is placed.
We dispatch all orders within 24 hours of receipt of payment excluding weekends and public holidays. Delivery time varies depending on your location. Please refer to shipping and returns for more details.
If you have received an email confirmation that your order has been dispatched, it is on its way to you.
The parcel can be tracked using the tracking number provided in your dispatch email.
Unfortunately, We are unable to refund an item, if a product goes down in price after you have made a purchase.
We use Australia Post and Sendle to deliver products. You agree to give your details to them for the purpose of delivering your Products.
You can shop online in Classic Gifts Australia 24/7. Our office hours can be referred to the contact us page.
Once we proceed and send your order, you will receive a tracking number via email. Then you can track the delivery status of your order at the Australia Post website.
You can Track the order at https://auspost.com.au/mypost/track/#/search